Top Frequently-asked questions

• How do I set up a subscription through PayPal?
  Click the Subscribe button in the Agency Details page in Your Account.When your subscription is running the Subscribe button is replaced with your subscription details .
• How do I set up a subscription without using PayPal?
  Contact us and we can create a subscription for you without using PayPal. Once this is processed, you will receive an email confirming details of your subscription, and the Subscribe button in the Agency Details page will be replaced with your subscription information and status.
• How can I check my subscription details?
  You can find your subscription details in the Agency Details page of Your Account.
• How do I change my subscription?
  You must contact us for subscription changes.
• How do I make a payment without using PayPal?
  Our preferred alternative payment method is by Standing Order or bank transfer direct to our bank account. Alternatively you may pay by cheque. Details are shown in your invoice.
• How do I create an account?
  You can open an account for free by completing our register form. From there you can add properties to your account and get familiar with the tools in the user interface. Your free trial starts when you first load the system in to your website.
• Can I use BDP to control my properties on Rightmove and Prime Location?
  BDP can feed property data to a number of external systems including Rightmove, ESPC, Prime Location and Find a Property. You can use your BDP account to control which feeds each individual property is added to. By default all properties will be added to all feeds that you subscribe to. Individual properties can be removed via a tick-box in the External Systems & Feeds box.
• How often will BDP update my data on other networks?
  We submit a data feed for each account every hour. Each feed takes a little time to process, therefore we suggest a delay of between 90 minutes (Rightmove, ESPC) and four hours (Digital Property Group) for an update to appear on an external site.
• What size and format should my property images be?
  We suggest JPEG format for all property images. The size of property images should be a approximately 1000 pixels in width or height. Note that other image formats are not as suitable for displaying photographs on the web, although they will work (PNG, GIF). There are size or display limitations with these other formats so we advise sticking to JPEG.
• My images are huge. How do I resize them?
  Original, full-resolution images direct from your camera are often far too big to use in a website. BDP automatically re-processes all images to ensure that they are the right size, both in terms of pixel dimensions and file size. However huge files take a long time to upload and it is recommended that you re-size all images to 1000 pixels on the longest side. You can use a software application like Adobe Photoshop Elements to do this or use a free online tool such as http://www.picresize.com/
• I want to display Sold properties on Rightmove, etc.
  It is contrary to the BLM feed specifications (used by Rightmove and Digital Property Group) to include Sold properties so BDP excludes these automatically. If you wish to include any sold properties for marketing purposes please set the flag as SSTC (Sold Subject to Contract) and it will be included in the feed. Please note that the inclusion of SSTC, Let and certain other property status flags for a period in excess of SIX MONTHS is contrary to Rightmove's Terms and Conditions and may be contrary to other third party terms. Please check carefully as we do not accept responsibility for any failure to remove these properties.